FAQ for Patients & Visitors

Kenak Medika Hospital Ubud offers several types of inpatient rooms designed for comfort and patient needs:

VVIP (Agung): 1 patient (private room)
VIP (Batur): 1 patient (private room)
Class 1 (Lempuyang/Seroni): 2 patients per room
Class 2 (Batukaru/Sari): 3 patients per room
Class 3 (Uluwatu/Puspa): 5 patients per room

Facilities vary depending on the room class. Generally, each room is equipped with:
Air Conditioning (AC)
Smart TV
Tissue
Telephone
Blanket
For more detailed information, please refer to the Facilities menu.

You can schedule a doctor’s appointment by:

Phone: +62 811-3930-911
Online: via the official website under the Appointment menu
Walk-in: directly at the hospital

Payments can be made via Cash, Bank Transfer, Contactless, and Qris.

Yes, we are committed to cost transparency. You can request an estimated cost for treatment or medical procedures through our administration before starting an inpatient or surgical procedure.

Our hospital provides integrated medical solutions powered by advanced technology and expert specialists to ensure the highest standards of patient care.

1. 24/7 Emergency Services
Designed for rapid response and critical care, our Emergency Unit features:
24-Hour On-Call Specialists: Immediate access to expert medical intervention.
Experienced Medical Team: Highly trained trauma and emergency professionals.
Integrated Diagnostics: Dedicated X-ray and CT Scan facilities located adjacent to the emergency room for faster results.
Advanced Ambulance Service: Fully equipped mobile intensive care units with qualified paramedics.

2. Cardiology (Heart Center)
Comprehensive cardiac care utilizing modern diagnostic tools:
Multi-Slice CT Scan: High-precision imaging for coronary artery evaluation.
Echocardiography: Non-invasive ultrasound to assess heart structure and function.
Electrocardiogram (ECG): Rapid heart rhythm monitoring.

3. Orthopaedics (Bone & Joint Center)
Expert diagnosis, treatment, and rehabilitation for musculoskeletal disorders:
Complex Injury Diagnosis: Guided by advanced 2D/3D CT Scan technology for surgical precision.
Comprehensive Care: Specialized treatment for bones, joints, and connective tissues.

4. Obstetrics & Gynecology (OBGYN)
Modern maternity and women’s health services with a focus on comfort and safety:
Advanced Diagnostics: High-resolution 2D/3D/4D Ultrasound (USG).
Modern Childbirth Facilities: Featuring the ERACS method for faster post-operative recovery.
Complete Prenatal & Postnatal Care: Comprehensive support for mother and child.

5. ENT (Ear, Nose, and Throat)
Specialized care for sensory and respiratory functions:
Endoscopy & Microscopy: Minimally invasive internal examinations.
Audiometry & Hearing Function Tests: Accurate assessment of hearing capabilities.
Experienced ENT Specialists: Expert consultation for complex conditions.

We provide easy registration for patients through two main channels, available 24/7 :
1. Online Reservation (Via WhatsApp)
The fastest and easiest way to schedule your visit without having to wait in line:
WhatsApp Number: 0811-3930-911
Process: Simply send a message, and our admin team will guide you through the registration process, check the doctor's schedule, and confirm your arrival.
Benefits: Save time, can be done from anywhere, and receive digital proof of your reservation.

2. Offline Reservation (Walk-In)
For those who require immediate treatment or prefer in-person registration:
Location: Go directly to the Registration/Patient Admissions Counter in the main building.
Service: Our friendly front office staff are ready to assist you with the administrative process.

Service Hours
For your convenience and emergency needs, our reservation service is fully operational:
Monday - Sunday (Including Holidays)
24/7

Morning Session: 11:00 AM – 1:00 PM
Evening Session: 6:00 PM – 8:00 PM

Important Visitor Regulations:
Number of Visitors: A maximum of two people are allowed in a patient's room at any one time.
Age Restrictions: For health reasons, children under 12 years of age are strongly advised not to enter the inpatient area.
Intensive Care (ICU/NICU/PICU): Special policies apply to the intensive care unit. Please contact the information desk for further details.

Visiting Tips:
Ensure you are in good health when visiting.
Please maintain a quiet environment to avoid disturbing other patients.
Use hand sanitizer before and after entering the room.

Yes. We strongly recommend that you make an appointment in advance. This will minimize waiting times at the hospital and ensure your chosen specialist's availability.

How to Make a Reservation & Appointment:
Via Website (Recommended): Please visit the [Contact Us / Online Reservation] page on our official website. Fill in your personal details and select an available doctor directly through our digital form.

Via Customer Service (WhatsApp/Phone): If you need further assistance or a more detailed schedule confirmation, please contact our Customer Care team.
WhatsApp/Contact Number: 0811-3930-911

Patient Preparation Guide: Required Documents
For your convenience, please prepare the following important documents when you are scheduled for an examination or treatment at [Your Hospital Name]:

1. Personal Identification (Mandatory)
Be sure to bring your original, valid ID for registration purposes:
KTP (Resident Identity Card)
Passport (for foreign patients)
KIA/Family Card (for pediatric patients)

2. Guarantor/Insurance Information
If you are using a cashless payment facility, please bring:
Private Insurance Card (active)
BPJS Health Card (if applicable)
Letter of Guarantee from the relevant agency, if applicable.

3. Referral Documents (If Available)
Specifically for patients requiring follow-up care:
Referral Letter from the original Family Doctor, Clinic, or Community Health Center.
Response Letter (if previously scheduled by a specialist).

4. Medical Records & Previous Test Results
To help your doctor understand your medical history accurately:
Medical records or hospital card (if you have had previous visits).
Recent laboratory results, X-rays, CT scans, or MRIs.
A list of medications currently being taken.

Yes. Kenak Medika Hospital is committed to providing comprehensive healthcare access by accepting patients with BPJS Kesehatan (Social Security Agency for Health), National Private Insurance, and International Insurance.

1. BPJS Kesehatan Procedures
In accordance with the Minister of Health Regulation (Permenkes), BPJS Kesehatan services at Kenak Medika Hospital adhere to the following provisions:
Outpatients: Must bring a valid referral letter from a Primary Health Facility (Faskes 1) such as a Community Health Center (Puskesmas) or Clinic.
Emergency Conditions (IGD): BPJS Kesehatan patients can be treated directly in the Emergency Unit without a referral letter, subject to medical emergency criteria.
Required Documents: Active BPJS Kesehatan card (Digital/Physical) and KTP/KIA (Child ID Card).

2. International & Private Insurance Services
We collaborate with various global insurance providers to facilitate both expatriate and tourist patients:
Cashless Method: Available for insurance providers that have officially partnered with Kenak Medika Hospital.
Reimbursement: We provide complete medical records and medical reports for patients using the self-claim system.
Coordination of Benefits (CoB): Supports the integration of coverage according to your insurance policy.

3. Coverage Information & Confirmation
Because the list of insurance partners may expand, we recommend that you confirm before arrival:
Call Center/WhatsApp: 0811-3930-911
Official Website: Check the latest list of insurance partners on the page

- First, visit a First-Level Health Facility (FKTP) to get a referral letter.
- Bring the following documents to the hospital: BPJS Health or KIS card, original ID card, valid referral letter from FKTP, control card (if previously treated at our hospital).
- Register at the Registration Counter.
- Consultation with the Specialist Doctor.
- Follow-up Control (if needed).

Conditions that are life-threatening, pose danger to oneself, airway obstruction, loss of consciousness, hemodynamic disturbances, require immediate action.

We accept most major local and international health insurance providers. For a complete list, please contact the hospital directly.

You must bring:
- Government-issued ID such as a passport, residence ID, KITAS, or driver’s license
- Your Health Insurance Card (if available)

Karena masalah kerahasiaan, Anda harus datang sendiri untuk mendapatkan salinan rekam medis Anda. Anda kemudian dapat mengirimkannya ke orang atau entitas yang ditunjuk.