FAQ for Patients & Visitors

VVIP (Agung): 1 patient (private room)
VIP (Batur): 1 patient (private room)
Class 1 (Lempuyang/Seroni): 2 patients per room
Class 2 (Batukaru/Sari): 3 patients per room
Class 3 (Uluwatu/Puspa): 5 patients per room

Facilities vary depending on the room class. However, in general, each room is equipped with AC, Smart TV, Tissue, Telephone, and Blanket. For more detailed information, please refer to the Facilities menu.

To maintain a healthy environment, smoking is not permitted within the hospital area.

Payments can be made via Cash, Bank Transfer, Contactless, and Qris.

Yes, you can request a cost estimate from our Customer Care. However, please note that the estimate may differ from the final cost.

Emergency
High-quality emergency care services, including:
- 24-hour on-call specialist doctors
- Experienced medical staff
- Diagnostic support services (X-ray and CT Scan) near the Emergency Room
- Ambulance service with a qualified team

Cardiology
Services in the field of cardiology include:
- Multi Slice CT Scan
- Echocardiography
- Electrocardiogram

Orthopaedics
The Orthopedic Center of Excellence offers expert diagnosis, treatment, and rehabilitation for bone, joint, or connective tissue disorders:
- Diagnosis of complex injuries or diseases, guided by 2D/3D CT Scan

Obgyn
Offering top obstetrics and gynecology services with modern technology and experienced specialists.
- Complete diagnostic facilities including 2D/3D/4D Pregnancy Ultrasound
- Comprehensive pregnancy and childbirth services
- Modern delivery facilities with Eracs method

ENT (Ear, Nose, Throat)
- Endoscopy and Microscopy services
- Audiometry and Hearing Function Tests
- Experienced ENT specialists

Online reservations can be made via WhatsApp at 08113930911. Offline reservations can be made directly at the registration counter.
Services are available 24/7.

Morning: 11:00 AM – 1:00 PM

- Evening: 6:00 PM – 8:00 PM
- A maximum of two visitors per patient is allowed. Special policies apply for ICU visits. Children under 12 are discouraged from visiting.

Yes. It is recommended to schedule an appointment in advance to reduce wait times and ensure the availability of the specialist. For more information, contact Customer Care at 08113930911

A valid form of identification, Insurance details (if applicable), Referral letter (if available), Previous medical records (if previously treated at our hospital).

Yes, we accept BPJS Health (a referral letter from the First-Level Health Facility is required, except in emergency cases). For full details, please contact our call center.

- First, visit a First-Level Health Facility (FKTP) to get a referral letter.
- Bring the following documents to the hospital: BPJS Health or KIS card, original ID card, valid referral letter from FKTP, control card (if previously treated at our hospital).
- Register at the Registration Counter.
- Consultation with the Specialist Doctor.
- Follow-up Control (if needed).

Conditions that are life-threatening, pose danger to oneself, airway obstruction, loss of consciousness, hemodynamic disturbances, require immediate action.

We accept most major local and international health insurance providers. For a complete list, please contact the hospital directly.

You must bring:
- Government-issued ID such as a passport, residence ID, KITAS, or driver’s license
- Your Health Insurance Card (if available)

Karena masalah kerahasiaan, Anda harus datang sendiri untuk mendapatkan salinan rekam medis Anda. Anda kemudian dapat mengirimkannya ke orang atau entitas yang ditunjuk.